(203) 544-9052 brett@rickswaterservice.com

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Water Well Drilling, Water Purification in Monroe, CT

Apr 13, 2021

Water Well Drilling, Water Purification in Monroe, CT

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Rick’s Pump and Water Service
614 Redding Rd
Redding, CT 06896

(203) 544-9052
brett@rickswaterservice.com

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Rick’s Pump and Water Service

OUR SERVICES

Water Filtration Sales & Installations
Water Well Services
Well Pump Replacement Services
Water Storage System with Booster Pump Project

Rick's Pump and Water Service

4.7

Based on 26 reviews

Greg Vallario

19:45 03 Oct 22

Do Not Trust Rick's! Called Brett(owner of Rick's) after having sentiment in our water and a salty taste. $300+ for... the call and to test the water. Installed a post sentiment filter, carbon tanks and chemical filtration ~$5500. Water still tasted awful-- very salty. So salty that our skin dried out in the shower. Retested the water a number of times, re installed the chemical filtration-- didn't change a thing. PPM in water increased with the carbon filters and chemical filtration! Brett claimed that we didn't hire him to fix the saltiness (sodium chloride) and it wasn't his problem. Also told us to consult a nutritionist to see if the water was safe-- "that is not [his] responsibility". I asked to have system removed and be refunded. Brett was only willing to remove the chemical filtration system and refund ~40% of the price. Now we are eating the cost, having to pay a competitor to remove the carbon filters and install a different system. Do not trust Rick's. Make sure to call at least 4 companies and take the time to understand what the potential solutions and costs are.read more

Rob Heck

13:18 03 Sep 22

Great customer service. Called on a Friday evening (before a holiday weekend) and they were here first thing Sat... morning. Fixed the issue and got us back up and running quickly. Thanksread more

Allen Berkowitz

17:09 28 May 22

Brett and his team at Rick's are AMAZING! There are is a lot of good things to say about this company, but the two I... want to call out is OUTSTANDING SERVICE and the fact that they are TRUSTWORTHY. Those qualities are hard to come by, and Rick's shines above the competition. I will only use them and recommend them to my family, friends, and anyone looking for their particular service.read more

Matt H

22:00 10 Feb 22

Rick's pump and water service is the best. They came for a small leak in piping for my sand separator. Easy fix. Chris,... in doing a full check of my system noticed another pipe which was just about to burst. Chris saved me from having a flooded basement. Brett who runs Rick's has top of the line people and great pricing. He is my go to guy!read more

LensCrafters Danbury

19:54 15 Dec 21

On friday night at 10 pm since I did not have water and desperate , I called him and explain my problem He patiently... explain and said that he will send on early sat morning which he did and 2 young men came and found the problem from my well and set up the temporarily fix and have my water back till wed since they need more equipment. Could not be happier with the fix.read more

KJ

15:46 09 Jun 21

Many, many thanks again Brett! Sunday emergency resolved quickly by a friendly, responsive, professional.

M Skogstrom

00:09 28 Apr 21

We woke up without water and assumed the worst. Called Brett and he came right over, diagnosed the problem and was able... to replace my well pump within hours!!! We could not be happier with his timely response and professionalism. Highly recommended his company, you will not be disappointed.read more

Daniel Rhodes

03:32 11 Apr 21

I guess we are the outliers here, but my wife called for an estimate one morning. Brett returned her call later on in... the evening right after dinner which was pretty unprofessional, but fine. We were trying to corral the kids into the bath so they were running around and giggling, but by no means screaming and Brett condescendingly said to my wife, “Wow I can’t believe you got all that down with all that noise in the background.” My wife was speechless by his rudeness. That noise was our children and he should have called during the day like a reasonable, considerate, and professional individual. After my wife immediately emailed him with our water tests, he never responded. Several weeks have elapsed and not a word, no follow-up. He actually saved us the headache of working with him because when it comes to our well, we didn’t want someone unresponsive and someone who is unprofessional. We ended up going with Westfair Water Systems. They are amazing and a A+ BBB business! Rick’s also did our neighbor’s system and installed improperly causing a small leak which caused some damage. So, I guess the rudeness was a slight blessing.read more

Jim Bigham

19:30 15 Mar 21

I can’t say enough good things about Rick’s Water Service. Lost my water on a Saturday. Called Brett at 9, he was... at my home by 11. Unfortunately this was not an easy fix. An adapter on the side of the well casing had rusted out after 40 years of use. We survived without water over the weekend. They coordinated calling in an excavator to be at my house by 8:30 first thing Monday to move boulders surrounding the casing and dig down 4 feet to repair. By 10:30 that morning the excavation was done and the adapter was replaced. Fair price and great service. I will definitely use them again. Special thanks to Pete, his technician and Joe the Excavating Contractor.read more

cathay brackman

20:42 12 Mar 21

The nicest men came to fix the well pump. Kind, fast, professional. I can't thank them enough.

George Borucinski

10:42 28 Sep 20

Always great service. Very dependable and professional. Brett is a great guy and always gives you top notch service.

Faizan H. Arshad

13:59 03 Feb 20

Extremely professional servicemen. Thanks guys for an honest appraisal.

Miles McIvor

19:02 19 Aug 19

Excellent service. I had Rick's Pump services come out and do my annual service. They found a leak and repaired it at... no cost since they installed the system over 5 years ago. Service like this is hard to come by nowadays, thank you!read more

Francine Quinn

13:44 25 May 19

Water in my basement; called Brett and he sent David over; replaced my water pump. They were quick, efficient , honest... and great to work with... would recommend them highly....read more

george

14:31 24 Apr 19

Had a septic pump alarm go off...called Ricks and they were here within a half an hour! Pete and Dave w/ Rick's were... tremendous...highly knowledgeable and got the job done quickly at a reasonable price. Would highly recommend them for your water and pump needs!read more

Matthew Hicks

16:56 17 Aug 18

Rick and his boys are the best. My septic alarm went off on a Sunday night. Dave and Pete were there the next morning:... before, I repeat before the time window (yeah, I know totally unheard of). Replacement of old ejection pump took one hour and everything was good to go. Amazing service, good price. Would not hesitate to recommend Rick'sread more

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